Why is it important to maintain the security of mail within the Postal Service?

Maintaining the security of mail within the Postal Service is crucial for instilling customer confidence. When customers trust that their mail and packages will be protected from theft, loss, or tampering, they are more likely to continue using postal services for their important communications and transactions. This trust is fundamental to maintaining a positive relationship with customers and ensuring continuing business. If customers feel insecure about the safety of their mail, they may turn to alternative services, which can negatively impact the Postal Service's reputation and overall success.

While enhancing efficiency, increasing postal rates, and reducing delivery time are important aspects of postal operations, the core value of customer confidence is directly tied to the perception of security. If customers are assured that their items are secure, all other aspects of service become more effective, as they will be more inclined to use those services again in the future.