If a customer needs more information about business mail, where should the sales and service associate direct them?

Directing a customer seeking more information about business mail to the Postal Explorer is appropriate because it is specifically designed to provide comprehensive information about various mailing services and options available for businesses. Postal Explorer is an official U.S. Postal Service resource where customers can find detailed descriptions of services, pricing, and guidelines related to business mailing.

This resource is particularly valuable for businesses, as it addresses their specific needs and questions about mailing options, assisting them in making informed decisions regarding their mailing strategies. The other options, while useful, may not provide the focused information on business mail that the customer requires. For example, the Retail Digest might contain more general retail information, while the Customer Care Center offers support but may not have as extensive online resources as Postal Explorer. The Online Service Platform could also contain varied information but might lack the specific focus on business mail that the customer is looking to understand.